Returns & Refunds

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks to  after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please use the Contact Us page to report any problems.

No returns will be accepted incase of a return requested that does not involve fault of the company. 

We will accept returns and refunds only in the case of the order is:

• Misprinted
• Damaged
• Defected
• Wrong-size
• Lost during transit

 

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore we reserve rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.